A common fix for dictation problems in Microsoft Word

I have seen reports of users having occasional issues with Dragon NaturallySpeaking (DNS) recognition in Microsoft Word. Very often, it is because the DNS add in “dgnword.dll” has become disabled.

Nuance Knowledge Base Article 3059 describes how to re-enable this dll.

It’s such an important article, that I am reprinting it here in full.

Nuance KB article 3059

When using Dragon NaturallySpeaking with Microsoft Word XP (2002), 2003 or 2007, the following issues with speech recognition may occur: Select-and-Say fails, words are printed twice or general poor recognition. These issues may be related to the Microsoft Office built-in speech recognition software or the Dragon NaturallySpeaking add-in may be disabled.

We recommend enabling the Dragon NaturallySpeaking add-in (“dgnword.dll”) in Microsoft Word.

Note: If Microsoft Office XP or 2003 is installed then the built in speech recognition must first be disabled. If it is not disabled, then it will continue to disable Dragon NaturallySpeaking’s Word add-in “dgnword.dll”. Please follow the steps outlined in Tech Note Number: 3118 “Dragon/ViaVoice locks up, freezes or Select-and-Say fails in Microsoft Office applications” to disable the Microsoft Office speech recognition software.

Follow these steps to re-enable “dgnword.dll” for use with Microsoft Word XP and 2003:

Launch Microsoft Word.
Click on the “Help” menu and choose “About Microsoft Word”.
Click the “Disabled Items” button.
Verify that dgnword.dll appears in the list.
If dgnword.dll is in the list, highlight it and then click the “Enable” button.
If dgnword.dll appears more than once, do this for every instance.

Follow these steps to re-enable “dgnword.dll” for use with Microsoft Word 2007:

Launch Microsoft Word 2007.
Click the Office button.
Choose “Word Options”.
Click “Add-ins”.
If “NatSpeak Word AddIn” (dgnword.dll) does not appear in the “Add-ins” list then it has been disabled.
Select “Disabled Items” from the “Manage” dropdown list, then click “Go”.
Highlight “dgnword.dll” in the “Disabled Items” list and click “Enable”.
Click “Close”, and then click “OK”.

End of Article.

Finally, in addition, be sure that you open DNS before you open Word so that DNS installs the add in to Word when it opens.

Peter Maddern

7 Responses to A common fix for dictation problems in Microsoft Word

  1. Su Grossman August 2, 2008 at 3:53 pm #

    excellent info – thank you – we have been struggling to get anything out of the Dragon medical professional package for a year. It is my goal this August to make this work. I’ll be trying some of your pointers, especially re enabling dragon in word.

  2. Peter Maddern August 2, 2008 at 6:07 pm #

    Thank you for yourt comments. Hope this will help you.

    Also see this article

    http://speechempoweredcomputing.co.uk/Newsletter/?page_id=95

    Peter

  3. Morris Davis July 27, 2011 at 11:08 pm #

    I followed the steps listed, found the dgnword.dll disabled, but am unable to enable it. I am using word 2010, I can put in the check mark, but nothing takes. No change, and when I go back, it is still disabled.

  4. Morris Davis July 27, 2011 at 11:09 pm #

    I followed the steps listed, found the dgnword.dll disabled, but am unable to enable it. I am using word 2010, I can put in the check mark, but nothing takes. No change, and when I go back, it is still disabled.
    Any further suggestions?

  5. Peter Maddern July 28, 2011 at 5:24 pm #

    Morris

    What “check mark” are you referring to? In my Word 2010, I enable disabled add – ins as follows:-

    File
    Options
    Add-Ins
    Go to the “manage” tab at the bottom
    Select “Disabled Items” from the drop down box
    Select Disabled items and click “Go”
    This brings up a box with a list of disabled items
    Select the disabled item and click “enable”

    I don’t see any dialogue box with a check mark anywhere?

    Additionally, you must always start Dragon before Word in order for the add – in to be enabled
    You can sometimes forget to do this so I recommend checking “launch Windows in Quick Start Mode when Windows starts” in Dragon’s Tools – Options – Miscellaneous

    This allows you to be forgiven for not starting Dragon before Word as Dragon partially loads in memory on start up and activates the add – in in Word.

    What version of Dragon do you have? Version 11 introduced better integration with Office 2010 than previous versions.

    Something else you could also try is to run a “repair” of MS Word from Control Panel.

    Peter

  6. N S Murali November 20, 2015 at 12:37 pm #

    I am using Dragon professional 14 individual edition. it was working fine with Microsoft Word 2003 until two days ago when I can still dictate into Microsoft Word 2003 but it will not accept any of the commands or macros. I checked the disabled items area and I do not find anything listed there. What should I do to make it work again?

    • PeterM November 23, 2015 at 7:22 pm #

      It’s difficult to troubleshoot on here.

      You might want to look at solution 3 in this Nuance Knowledge Base article – http://nuance.custhelp.com/app/answers/detail/a_id/5114/kw/.dot%20template

      If that doesn’t work, you might want to try running a repair installation of Dragon NaturallySpeaking from your Control Panel

      If you can’t solve the problem, your best bet would be to contact the Nuance helpline for your country. In the UK, their contact number is 020 3027 421. They will probably ask you to provide your Dragon log so that they can troubleshoot in detail.

      Peter

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